Surface How can we help?
Contact support
Email us and we'll usually reply within two business days. Include your device model and iOS version if something isn't working.
Requirements
- Scanning: an iPhone or iPad with a LiDAR scanner (iPhone 12 Pro and later Pro models, iPad Pro 2020 and later).
- Software: iOS or iPadOS 17 or later.
- Devices without LiDAR can install the App and explore every screen with a sample scan.
Tips for accurate scans
- Use even, bright light. LiDAR works in low light, but tracking is steadier when the camera can see detail.
- Hold the device about 0.5–1.5 m (2–5 ft) from the surface and sweep slowly, overlapping your passes.
- Clear loose items off the surface. Objects sitting on it are measured as bumps.
- Very shiny, mirrored, glass or black surfaces can return noisy data. A matte cover such as a drop cloth or paper helps.
- Keep the steadiness indicator in the green and wait for the coverage ring to fill before you finish.
Troubleshooting
“Scanning needs LiDAR”
Your device doesn't have a LiDAR scanner, so it can't scan. You can still open the sample scans from the home screen.
The camera view is black
Camera access is off. Go to Settings › Privacy & Security › Camera and turn on Surface Map.
The heatmap jumps or drifts
Tracking was interrupted. Move more slowly, add light, or tap Start over and lock onto the surface again.
The results look rougher than expected
Check that nothing was resting on the surface and that you scanned at a comfortable distance. Re-scanning a smaller area usually gives the cleanest result.
Surface Map Pro
Restore a purchase
Open Settings › Surface Map Pro in the App (or the paywall) and tap Restore Purchases, signed in with the Apple Account you bought with.
Cancel or change a subscription
Go to Settings › your name › Subscriptions › Surface Map on your iPhone or iPad, or tap Manage subscription in the App. Cancel at least 24 hours before renewal to avoid the next charge.
Refunds
Purchases are made through Apple, so refunds are requested from Apple at reportaproblem.apple.com.
Your data
Scans are stored only on your device. To delete a scan, swipe left on it in your library or open it and choose Delete. Uninstalling the App deletes all scans. See the Privacy Policy for details.
Accuracy
Surface Map is a planning and inspection aid, not a certified measuring instrument. See the Terms of Use.